80% of problems in organizations are due poor, ineffective communications or no communication at all. While we all know we must communicate effectively to our customers, peers, and subordinates effectively we need to be constantly reminded and refreshed to the fact that we need to build consistent habits to communicate effectively. During this interactive program, participants will learn the secrets of those who have reaped tremendous benefits in personal and professional success by applying these principles of effective communication. In What’s the message program one will learn how to build personal credibility, deliver positive and negative feedback, improve listening skills, make small talk, rephrase for better relationships, deal with difficult people, handle negative situations, and more. Skills exercises are interactive, allowing participants to practice what they have learned in a relaxed environment.

• Communication
• Specific learning objectives include
• Identify common communication problems that may be holding them back
• Develop skills in asking questions
• Identify what their non-verbal messages are telling others
• Develop skills in listening actively and empathetically
• Enhance their ability to handle difficult situations
• Deal with situations assertively
   

Contact us to learn more about this program.